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PRIVACY POLICY

This Privacy Policy (together with our Website Terms and Conditions) and any other documents referred to in it describes how Twisted Lingerie Limited, a private limited company registered in England & Wales with company registration number 09962446 and registered office of Flat 3, 86 Margery Street, London WC1X 0JL (“Twisted”, “we’, “us”) will process any personal data we collect from you, or which you provide to us, in the course of visiting or purchasing products from www.twistedlingerie.co.uk (the “Website”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

For the purpose of the Data Protection Act 1998 we are a data controller.

THE INFORMATION WE COLLECT

When you access the Website, there are a number of ways in which you provide information and other data to us. You may be asked to provide us with the following personal information: 1) your full name, 2) email address, 3) residential and/ or delivery address 4) credit card information, and/ or 5) date of birth. By accessing the Website, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below. 

HOW YOUR INFORMATION IS USED

As is true of most websites, it will be possible to gather information about your computer or device such as your IP address, browser type, referring/exit pages, and operating system. This information may be used to:

  • drive future product development in line with customer platform and technology use;
  • learn about users of the Website’s preferences and see how long our users spend on the Website;
  • respond to customer service requests;
  • send out a newsletter or occasional product alerts or marketing communications;
  • improve the Website and our marketing efforts; and/or
  • respond to your questions and concerns.
 

Certain features of the Website (such as uploading or downloading content) may need to access information on your computer or device in order to work. By using such functionality, you consent to Twisted accessing your device and information. If we can, we will ask you before the Website accesses your device or information.

HOW TO EDIT, DELETE OR ACCESS YOUR INFORMATION

You have the right to ask for a copy of any personal information that we hold about you, to correct any inaccuracies, to update any out-of-date information and/ or to request that we delete any of your personal information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service-related (i.e. non-marketing) communications whilst you hold an account with Twisted). If you wish to exercise any of these rights, or wish to object to our use of your personal information, please email us at hi@twistedlingerie.co.uk. In order to meet our costs in dealing with your request, we may charge you a fee of £10.

SHARING YOUR INFORMATION 

Except as described below, we will not share your information with any third parties.

We may disclose the information you provide us: 

  • to any of our group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985);
  • as required by law, any applicable regulation to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • if Twisted is involved in a merger, acquisition, or sale of all or a portion of its assets, to any prospective seller or buyer of all (or part of) our business or assets. You will be notified via email and/or a prominent notice on the Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;
  • to any other third party with your prior consent to do so.

 

We use third party payment processing services, Paypal and/or Shopify to process your credit and debit card information and take payment on our behalf. You agree that any information that you enter on the Website will be shared with the owner of the third party payment processing service for the purposes of processing your payment. Such third parties have their own Terms and Conditions and Privacy Policies and you are encouraged to review these terms before deciding whether to provide any information. Twisted is not responsible for the content or information practices of such third parties and these Terms and Conditions do not apply to any website, product or service of any third party company even if the website links to or from Twisted.  

We will never pass your information to a third party for them to use in their own direct marketing without your express consent.

Please note that if you click on, or follow, any links from the Website to external websites, this Privacy Policy will no longer apply. Please check the privacy policies of any such external website or app before submitting any personal data, as we cannot accept any responsibility or liability in relation to their handling of your personal data.

SECURITY

The security of your personal information is important to us. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. We will retain your information for as long as you are a registered user of Twisted or as needed to provide you services via the Website. Once your account has been deleted, we will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer hold your personal information, contact us at hi@twistedlingerie.co.uk.

INTERNATIONAL TRANSFERS

Information we collect may be transferred to, stored and/or processed in any country or territory where one or more of our partners or third party service providers (for example, our hosting company) are located or maintain facilities, including destinations outside the European Economic Area (“EEA”). While other territories may not have the same standards of data protection as those within your home country, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. By submitting your personal data, you agree to such transfers, storage and or processing in other territories. 

CONTACTING YOU 

We may contact you from time to time about Twisted, including marketing messages relating to Twisted. We will do this electronically, for example by email.  

We may contact you with information about our products and services (and those of specially selected parties that may be of interest to you), in line with your marketing contact preferences provided to us either through the Website or by emailing us. All such communications will come from Twisted.

You may tell us at any time if you do not wish to receive marketing messages from us by contacting us by email at hi@twistedlingerie.co.uk or by following any instructions we may include in the messages we send to you.

USE OF COOKIES AND OTHER INFORMATION

Twisted uses cookies and similar technologies (‘cookies) when you visit the Website and/or create an account, to authenticate you when you use the service, and to generally improve your experience on the Website. By using the Website, you accept our use of cookies as set out here. We use these cookies to collect information about your use of the Website, for example, which areas you use most often and if you receive any error messages. This information helps us improve performance and your user experience and to develop our products and services for you and other users. This information may also be used to help us provide more meaningful and relevant communications to you. 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review the Website for the latest information on our privacy practices.

This Privacy Policy and all changes made hereto as described in the previous paragraph remains effective unless and until we inform you otherwise through the Website, through email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the expiration of this Privacy Policy.

CONTACT

If you have any questions or comments about this Privacy Policy, you can contact us by email at the following email address: hi@twistedlingerie.co.uk. You can also use this address if you wish to request a copy of the personal data we hold about you.

 

Last Updated: December 2016

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