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Complimentary gift wrapping + free UK delivery and returns on all orders

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SPEND £50 FOR FREE NEXT DAY DELIVERY

REFUNDS & RETURNS

If you’re not completely satisfied with any of the items you have purchased, we will happily offer you an exchange or refund provided that:

  • Your item is returned within 14 days of you receiving your order
  • The item is unworn (please try on all lingerie over your own underwear as we cannot accept returns which have been worn)
  • All product packaging and labels are in perfect condition
HOW TO RETURN AN ITEM:

Please contact hi@twistedlingerie.co.uk with your order number and the products you'd like to exchange or return, and we’ll take care of the rest (including any shipping costs).

Refunds

Refunds will be credited back to the card used for the order. A confirmation email will be sent once your refund has been processed, and it may take up to a further five working days for your bank to process the payment.

Exchanges

If the item you have requested as an exchange is no longer in stock, we will let you know so that you can choose a new item or accept a refund. Please allow the usual shipping times for exchanges.

If you have any questions, Contact Us and we’d be happy to help.

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